Privacy policy

Privacy Policy

Extrapol8 is dedicated to safeguarding the privacy of our clients and website visitors. This Privacy Policy outlines the types of information we collect, how we leverage it, and the rights you possess regarding your personal information.

Scope

This Privacy Policy applies to all personal information we collect, use, and disclose through our IT consultancy services, website, and any other interactions with our business.

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, postal address, phone number.

  • Business Information: Company name, industry, technology infrastructure details.

  • Technical Information: IP addresses, device information, website usage data.

  • Project-Related Information: Details about your IT needs, challenges, and requirements.

  • Payment Information (if applicable): Billing details, credit card information (processed securely via a third-party provider).

How We Collect Information

  • Directly from You: When you contact us, fill out forms on our website, subscribe to our communications, or engage with our services.

  • Automatically: Through cookies and other tracking technologies when you visit our website.

  • From Third Parties: Potentially, from business partners or publicly available sources, where permitted by law.

How We Use Your Information

  • Providing Consultancy Services: To assess your IT needs, offer recommendations, and deliver tailored solutions.

  • Communication: To interact with you about our services, updates, and relevant promotions.

  • Improving Our Website: To analyse usage patterns and optimise the browsing experience.

  • Marketing (with your consent): To send informational and promotional materials about our services.

  • Compliance: To adhere to legal obligations, industry standards, and internal policies.

Sharing Your Information

We might share your information with:

  • Service Providers: Third-party vendors assisting with website hosting, communication tools, payment processing, and other essential functions.

  • Business Partners: In limited cases, to collaborate for the benefit of your IT solutions.

  • Legal Requirements: If disclosure is required by law, court order, or to protect our rights or the rights of others.

Overseas Disclosure

We may disclose your personal information to overseas recipients for specific purposes, such as when utilising cloud-based services.  We will ensure that overseas recipients are bound by appropriate privacy safeguards, in compliance with the APPs.

Security

We maintain reasonable technical, administrative, and physical safeguards to secure your personal information from unauthorised access, use, disclosure, alteration, or destruction.

Data Retention

We retain personal information as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

Your Rights

You have the following rights regarding your personal information:

  • Access: The right to request a copy of the personal information we hold.

  • Correction: The right to update or correct any inaccuracies.

  • Erasure: To request that your information is deleted, under certain circumstances.

  • Restriction of Processing: The right to ask us to limit the processing of your information.

  • Objection: The right to object to certain types of processing.

  • Data Portability: The right to receive your information in a structured format, where applicable.

  • Withdraw Consent: To revoke your consent for marketing communications at any time.

  • Complaint: The right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated.

Changes to This Privacy Policy

This Privacy Policy might be updated from time to time. We'll post the revised version on our website, indicating the effective date.

Contact Us

For questions or to exercise your rights under this Privacy Policy, please contact us: